Return and Refund Policy

If you are not completely satisfied with your Assisted Living Technologies device, you may return the device within 30 days from the date of purchase for a refund of the cost of the product, any accessories purchased in the same transaction as the product, and prepaid service fees subject to the terms and conditions below. After 30 days, please refer to your Service Plan Agreement for details regarding cancellation of service.

You must return the product in as-new condition in the original packaging with all components included. If applicable, accessories purchased with the device must also be returned with the product also in as-new condition, in the original packaging, and with all components included. If you fail to return all items originally packaged with your device, Assisted Living Technologies may charge you a $25 restocking fee. You will be required to include an original receipt as proof of purchase.

You must deactivate your service by emailing info@assistedlivingct.com or by calling Assisted Living Technologies at 203-235-8324.

For items returned within the 30-day period:

a) Assisted Living Technologies will refund the purchase price paid for the product and any accessories purchased with the product, less any applicable restocking fees. Shipping charges paid at the time of purchase are NOT refundable.

b) If the device has been activated, Assisted Living Technologies will refund any prepaid service plan fees. The service plan activation fee and first month of the service plan is NOT refundable.

Refunds may take up to 30 days to process after we receive your device and deactivate your service.

 

Devices Purchased from Our Retail Partners, Resellers or Dealers

If you are not completely satisfied with your purchase, you may return the product to the store, reseller or dealer based upon the terms of their return policy for a refund of the purchase price paid for the cost of the product and accessories.

If the device has been activated, you must contact info@assistedlivingct.com or call Assisted Living Technologies at 203-235-8324 to cancel the service plan on the device per terms of the Service Agreement. Returning your device to the point of purchase does not automatically cancel your service plan. You must call or email Assisted Living Technologies to cancel your service plan or your payment card on file will continue to be charged.

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